Customer Service

 

Payment:
All orders are charged instantly during checkout.
GeoCandles is required to charge 7% sales tax on purchases shipped to Indiana.
Orders refused upon delivery will be charged in full, including shipping.

Returns:
Defective or damaged items will be replaced with the same item or one of equal value upon return of the defective merchandise.
All claims must be made within 7 days of receipt of merchandise.  
Your money, less shipping, will be refunded, upon return of the merchandise, if you are not satisfied with the product.
The merchandise must be returned in sellable condition.  Returns must be made within 7 days of receipt of merchandise.    

Disclaimer:
All candle orders from this website are shipped directly from our warehouse.  Once candle orders have shipped, the candle is out of our hands, and we are not  liable for inappropriate use or supervision of a candle.  Each candle package contains a warning label for your protection.  As human error can occur, a candle may ship without the proper warning label.  If you receive a candle without a warning label on the box, please advise us immediately and we will mail one to you.

By ordering candles from GeoCandles, you acknowledge that you have read this Disclaimer and GeoCandles will not be held responsible for any misuse or neglect of any candle product.

Check GeoCandle Care on our website for Safety Tips.

Hand-made Variations:
All GeoCandles are handmade.  Slight variations in shape, color and size may occur during creation. 

Privacy Policy:

We respect the privacy of our customers and contacts.

All your information is treated confidentially.  Your given information is not sold or shared. All names from our e-mail lists are removed immediately upon request.

GeoCandles e-Store is hosted by Yahoo! Store. Yahoo does not sell or share personal information with others.  Our Yahoo Store automatically collects order information and only uses this information for in-house marketing purposes. For more information concerning Yahoo!’s Privacy Policy Click Here.

For information about any of our policies, please feel free to contact us: info@GeoCandles.com.